Terms of Service

Effective Date: January 1, 2026

Welcome to Lily Lace Floral, where every petal tells a story and every arrangement is crafted with heart. We're delighted you've chosen us to help celebrate life's special moments, comfort loved ones, or simply brighten someone's day in Kuna, Idaho. These Terms of Service are designed to ensure that your experience with us blooms beautifully from start to finish.

Think of these terms as the roots that support our relationship with you—they help us grow together, understand each other's expectations, and create something wonderful. We've written them to be clear and straightforward, because transparency is as important to us as the freshness of our flowers.

1. Acceptance of Terms

By placing an order through lilylacefloral.com, calling us, or visiting our Kuna location, you're entering into a blooming partnership with Lily Lace Floral. These Terms of Service represent our mutual understanding and commitment to each other.

When you browse our website, select an arrangement, or complete a purchase, you're agreeing to these terms in their entirety. If any part of these terms doesn't sit right with you—much like choosing between roses and tulips—we encourage you to reach out to us at [email protected] before proceeding. We're always happy to discuss any concerns and help you feel confident in your decision to work with us.

We occasionally update these terms to reflect changes in our services, legal requirements, or to better serve you. When we do, we'll note the effective date at the top of this page. Your continued use of our services after changes are posted means you've accepted the updated terms, like welcoming a new season of blooms.

2. Service Description

Lily Lace Floral specializes in creating and delivering exquisite floral arrangements throughout Kuna, Idaho, and surrounding areas. Our services paint your emotions in petals and leaves, transforming occasions into unforgettable memories.

What We Offer

Custom floral arrangements designed by our talented artisans
Same-day delivery options for orders placed before our daily cutoff time
Scheduled delivery services for future dates
Special occasion arrangements for weddings, funerals, birthdays, anniversaries, and more
Corporate floral services and event design
Seasonal bouquets featuring the freshest available blooms

The Nature of Fresh Flowers

We work with living art—fresh flowers are nature's masterpieces, and like all natural products, they're beautifully unique. While we strive to match our website images as closely as possible, please understand that Mother Nature sometimes has her own ideas. Flower availability can vary based on season, weather conditions, and market supply.

If a specific flower or container isn't available, we'll substitute with items of equal or greater value while maintaining the style, color palette, and overall aesthetic of your chosen arrangement. We call this our "creative adaptation," and we promise to make choices that honor your original vision. If you have specific requirements or flowers that absolutely must be included, please let us know when ordering, and we'll do everything possible to accommodate your wishes.

Delivery Service

Our delivery service covers Kuna and select surrounding areas. We'll make every effort to deliver during your requested time window, but please understand that factors like traffic, weather conditions, and delivery volume can occasionally affect timing. We'll always communicate with you if we anticipate any delays.

Delivery times are estimates, not guarantees, unless you've specifically purchased a guaranteed time delivery service. For same-day deliveries, orders must be placed before our cutoff time, which varies by season and demand.

3. User Obligations

Just as we tend to our flowers with care, we ask that you help cultivate a positive experience by fulfilling a few important responsibilities.

Accurate Information

Please provide complete and accurate information when placing your order—recipient names, delivery addresses, phone numbers, and any special delivery instructions. Think of this information as the water and sunlight that help your gift reach its destination successfully. Incorrect or incomplete information may result in delivery delays or failed deliveries, and additional fees may apply for redelivery attempts.

Payment Information

You agree to provide valid payment information and authorize us to charge the payment method you've selected for the total amount of your order, including any applicable taxes, delivery fees, and service charges. All payments must be received before we create and deliver your arrangement.

Respectful Communication

We're committed to treating you with kindness and respect, and we ask for the same in return. Our team works hard to bring beauty into the world, and we appreciate courteous communication in all interactions, whether online, by phone, or in person.

Lawful Use

You agree to use our services only for lawful purposes. Please don't use our services to harass, threaten, or cause distress to others. Flowers should spread joy, not discomfort.

4. Orders and Pricing

Our pricing reflects the quality of our flowers, the artistry of our designers, and the reliability of our service. All prices listed on lilylacefloral.com are in U.S. dollars and are subject to change without notice, though any changes won't affect orders already placed.

When you place an order, you're making an offer to purchase the selected items. We reserve the right to accept or decline any order for any reason, including but not limited to product availability, errors in pricing or product information, or concerns about fraudulent activity. If we cancel your order after payment has been processed, we'll issue a full refund promptly.

Cancellations and Changes

We understand that life can be as unpredictable as spring weather. If you need to cancel or modify your order, please contact us as soon as possible at [email protected]. We'll do our best to accommodate your request, but please note:

Cancellations or changes requested before we've begun designing your arrangement will receive a full refund
Once design work has begun, cancellations may be subject to a partial refund
Orders already out for delivery cannot be cancelled or modified
Same-day delivery orders may have limited cancellation options

5. Delivery Policies

Successful delivery requires a partnership between us and you. We'll make reasonable attempts to deliver to the address you've provided during the requested time frame.

Delivery Attempts

If the recipient isn't available at the delivery address, we'll follow these steps like a garden path:

We'll attempt to contact the recipient using the phone number provided
We may leave the arrangement in a safe location if instructed and conditions permit
We may leave the arrangement with a neighbor or building manager if appropriate
If delivery cannot be completed, we'll contact you for further instructions

Please note that once an arrangement has been left at the specified address or with an accepting party, it's considered successfully delivered. We cannot be responsible for arrangements left per delivery instructions that are subsequently damaged, stolen, or affected by weather conditions.

Refused Deliveries

If a recipient refuses delivery, you'll be notified, and the arrangement will remain your property. Redelivery or return may incur additional fees, or you may choose to redirect the arrangement to a different recipient.

6. Intellectual Property

The creative designs, photographs, written content, logos, and overall aesthetic of Lily Lace Floral are our artistic expression—they're protected by copyright, trademark, and other intellectual property laws, much like a prized garden is protected by its fence.

All content on lilylacefloral.com, including but not limited to images, text, graphics, logos, and software, is the property of Lily Lace Floral or our content suppliers. You may view and enjoy our website content for personal use, but you may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content without our express written permission.

Our floral designs are original creations. While flowers themselves are nature's gift to all, the specific arrangements, combinations, and presentations we create are our unique artistic expressions.

7. Limitation of Liability

We pour our hearts into every arrangement and every delivery, but we also want to be transparent about the realistic boundaries of our responsibility.

Lily Lace Floral strives for excellence in everything we do, but we cannot guarantee perfection in every instance. Our liability for any claim related to our services is limited to the purchase price of the specific order in question. We are not liable for any indirect, incidental, consequential, or special damages, including but not limited to lost profits, lost opportunities, or emotional distress.

We are not responsible for:

Delays or failures in delivery caused by incorrect or incomplete delivery information provided by you
Recipient unavailability or refusal to accept delivery
Damage to arrangements after successful delivery
Natural variations in flower appearance, size, or color
Allergic reactions or other health issues related to flowers or plants
Acts of nature, severe weather, natural disasters, or other circumstances beyond our reasonable control

If you're dissatisfied with your order, please contact us within 24 hours of delivery at [email protected]. We'll work with you to find a solution that makes things right, whether that's a replacement arrangement, a partial refund, or another appropriate remedy. We stand behind our work and want every customer to feel valued and heard.

8. Privacy and Data Protection

Your privacy is as important to us as the care we give our flowers. We collect and use your personal information solely to fulfill your orders and improve your experience with us. We will never sell your personal information to third parties.

The information we collect may include your name, email address, phone number, delivery addresses, and payment information. This information helps us process your orders, communicate with you about your purchases, and occasionally share special offers or updates (if you've opted in to receive them).

We implement reasonable security measures to protect your information, though no online transmission or storage system can be guaranteed to be 100% secure.

9. Termination

We hope our relationship will be long and flourishing, but we reserve the right to refuse service or terminate access to our services for any reason, including violation of these terms, fraudulent activity, or abusive behavior toward our team members.

You may discontinue using our services at any time. If you have an outstanding order when you choose to end our relationship, we'll still fulfill that order according to these terms unless you cancel it according to our cancellation policy.

10. Governing Law and Disputes

These Terms of Service are governed by the laws of the State of Idaho and the United States, without regard to conflict of law principles. Any disputes arising from these terms or your use of our services will be resolved in the courts located in Ada County, Idaho.

We believe in resolving issues through friendly conversation rather than litigation. If you have a concern or dispute, please reach out to us first at [email protected]. We're committed to finding fair and reasonable solutions that honor both your satisfaction and the sustainability of our small business.

11. Miscellaneous Provisions

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect, like a garden that continues to grow even when one plant struggles.

Our failure to enforce any right or provision of these terms will not be considered a waiver of those rights. These terms constitute the entire agreement between you and Lily Lace Floral regarding our services and supersede any prior agreements.

We may assign our rights and obligations under these terms to another entity, but your rights will not be affected. You may not assign your rights or obligations without our written consent.

12. Contact Us

We believe in open, honest communication—it's the sunlight that helps relationships grow. If you have any questions, concerns, or feedback about these Terms of Service or any aspect of our service, we genuinely want to hear from you.

Please reach out to us at:

Email: [email protected]

Our team monitors this email regularly and will respond to your inquiry as quickly as possible, typically within one business day. Whether you need clarification on a policy, want to discuss a custom order, or simply have a question about flowers, we're here to help.

Thank you for choosing Lily Lace Floral as your partner in celebrating life's moments, both grand and intimate. We're honored to be part of your story, and we look forward to serving you with the same care and attention we give to every stem, every petal, and every arrangement that leaves our studio.

Here's to beautiful blooms and meaningful connections.

The Lily Lace Floral Team
Kuna, Idaho's Flower Delivery Experts